I can't sign up or sign in because of password issues

If you're having trouble signing up or signing in due to password-related issues, there are a few common causes and quick fixes you can try.

Steps to resolve

1. Verify your credentials

   Ensure your email address and password are entered exactly as they were created. Both fields are case-sensitive, so uppercase and lowercase letters must match.

2. Remove any spaces

   Passwords cannot contain spaces. Ensure there are no leading, trailing, or accidental spaces within your password when entering it.

3. Double-check your email address

   A typo in your email address can prevent you from signing in, even if your password is correct. Confirm that you're using the same email address you used when registering your account.

4. Reset your password

   If you've verified the steps above and still can't sign in, use the Forgot Password option on the sign-in screen to reset your password. Follow the instructions sent to your registered email address.

Still having trouble?

If the issue persists after completing the steps above, contact Support and provide the following information:

• Your device type (for example, iPhone or Android)
• Your app version (available in the app's Settings or About section)
• A description of the error message you receive, if applicable

Providing these details will help our team investigate and resolve the issue more quickly.