I have an active subscription but the app is asking me to pay again

If the app isn’t recognizing your active subscription or you’re being asked to subscribe again, please follow these steps first:

1. Log out of your account
2. Completely close the app (hard close)
3. Reopen the app and log back in

This should help refresh your subscription status.

Still seeing the subscribe screen?
No worries—just send us an email at support@plankk.com with the following information so we can sort it out quickly:

• The email address you use to log into the app
• Your device type (e.g., iPhone 13, Samsung Galaxy S21)
• A screenshot of your subscription details (including expiration date) if you subscribed through the App Store or Google Play

We’ll get everything sorted out so you can get back to your workouts quickly!